QUALITY POLICY

It is the policy of BTC to maintain a quality system designed to meet the requirements of its primary objectives, the purpose, and the context of the organisation.

It is the policy of BTC Technical Solutions LTD to:

• strive to satisfy the requirements of all our customers, stakeholders and interested parties whenever possible, meeting and exceeding theirexpectations.
• comply with all legal requirements, codes of practice and all other requirements applicable to ouractivities.
• the reduction of hazards, prevention of injury, ill health, andpollution.
• provide all the resources of equipment, trained and competent staff and any other requirements to enable these objectives to bemet.
• ensure that all employees are made aware of their individual obligations in respect of this qualitypolicy.
• maintain a management system that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on "risk".

This quality policy provides a framework for setting. monitoring, reviewing, and achieving our objectives, programs, and targets.

Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.

To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by "Top Management " to ensure it remains appropriate and suitable to our business. The Quality System is subject to both internal and external annual audits.